01795 533 577info@saxonshore.co.uk
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Contact Saxon Shore

We are an independent, well established, family run, estate agents, providing an award-winning, personalised service.

We hope to be your choice of agent in Faversham and the surrounding areas.

Get in touch today to have a chat about how we can help you sell, let or manage your property.

Contact Information

01795 533577

info@saxonshore.co.uk

The Alexander Centre, 15-17 Preston Street, Faversham Kent ME13 8NZ

MONDAY 9-5:30

TUESDAY 9-5:30

WEDNESDAY 9-5

THURSDAY 9-5

FRIDAY 9-5

SATURDAY 9-2

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Reviews
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Ian Dray 1 year ago
fantastic service from finding tenant to referencing and ensuring smooth issuing of Tenancy Agreement. highly recommended
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Pamela Buckingham 1 year ago
Very happy with Kim and the team we had dealings with at Saxon Shore and the efficient way they handled the purchase of our property. Highly recommend.
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Christine Lucien 1 year ago
Fantastic and friendly 5* team, especially Kim Ellis who helped through the whole process, above and beyond her job. Kim stepped in to solve lots of unexpected issue and for that i thank her deeply as i don't think i would have bought my new home without her help.
Thanks for the little welcome home gift, very thoughtful xx
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Nigel Neill 1 year ago
I have no hesitation in recommending Saxon Shore to anyone. They were very clear in their communications, quick to respond to queries and helpful with advice whenever any issue arose. Thank you
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Lindsay Williams 1 year ago
Saxon Shore Faversham is an exceptional estate agent for many reasons. Wise counsel, constant useful communication, and always responsive. It is a founder-led company and the owner has deep knowledge of the local market but also keeps across the national economic picture (and produces useful newsletters). He is very direct and easy to deal with. However, the stand out service is the way the team manage the ‘chain’ from offer to exchange. I have bought and sold many times but never had this support before: Kim could not have worked harder on my behalf. We would not have exchanged without her tireless efforts.
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Barbara Yearsley 1 year ago
After a super smooth start to my selling process we struck some unexpected and frustrating hurdles further down the line but the chain hung together and I have finally completed. I always had quick responses to my emails and phone calls and Kim in particular was fantastic and very tenacious in her information gathering to see what was holding up the chain. I would recommend without hesitation.
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Lesley Delacourt 2 year ago
It's nice to deal with a local agent, rather than a national chain. The team are efficient and friendly. Thanks, Saxon Shore!
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DAISY MAY 2 year ago
We had a fantastic experience with Kim and the team at Saxon Shore Estate Agents. From our first viewing of our dream countryside cottage to completion in just three months, their efficiency and professionalism were outstanding. They were incredibly accommodating, allowing us regular viewings, and their kindness and support - especially from Kim and Richard - made our move to a new area even smoother. A huge thank you for making the process so seamless!
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Jeffrey Adams 2 year ago
Excellent service. Knows the area and local market. Gave us good advice. Property was not the easiest to sell but absolutely no complaints. If we ever come back Faversham way will definitely look them up, and would recommend.
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katie woods 5 year ago
From start to finish Kim, Richard & the team at Saxon Shore were a dream to deal with! Couldn’t have been more helpful & understanding. Kim guided me throughout the whole purchase process with outstanding communication and attention to detail. I couldn’t recommend Saxon Shore highly enough truly the best experience you will ever have with an estate agency

Thank you so much
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Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman admin@tpos.co.uk 01722 333 306 www.tpos.co.uk

Make a Complaint – The Property Ombudsman (tpos.co.uk)

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.