Following the Governments guidelines announcing that Estate Agents can return to work, we would like to inform you of the systems we will be putting in place at Saxon Shore for the foreseeable future. Our priority remains the safety and welfare of all staff, colleagues, trades and of course all clients and members of the public.
Our Alexander Centre Office
Our office will be re opening on Monday the 1st June. In the meantime we are fully available via phone and email. Appointments are now being carried out. We would request that any one wishing to visit our office makes an appointment first in order that we can ensure the necessary measures are in place to avoid contact.
We will only conduct physical house viewings with people who are in a position to buy. Until then people can view photos floor plans and where possible *video tours online, see below.
All viewers will be asked to wear gloves before entering properties (if possible please provide your own due to limited supply) and requested to not touch anything. Where deemed necessary particularly in vulnerable cases, masks must be worn. All viewings will be limited to NO LONGER than 20 minutes. If occupiers are present, they will be asked to leave the premises during the viewing. We would also ask that no more than two people attend the viewing in the first instance and depending on the size of the property we may need you to view one at a time.
*For properties where viewings can still not take place or where people are not in a proceed able position, we will endeavour to offer ‘virtual viewing facilities’ through an online video tour.
For rental viewings we will ask applicants to complete an application form prior to the physical viewing happening.
Physical valuation appointments can now be carried out. We will wear disposable gloves before entering properties and won’t touch anything. Where deemed necessary in potentially vulnerable cases, masks will be worn. All appointments will be limited to NO LONGER than 45 minutes. Please note: We can also carry out virtual valuations in the first instance if necessary. Please call us or email us to discuss this
We have been progressing sales throughout lockdown and will continue to operate fully in this regard.
All staff will wear disposable gloves before entering properties and not touch anything. Masks will be worn. In vulnerable cases, tenants will be sent a self-inspection questionnaire for completion and return. All visits will be limited to NO LONGER than 15 minutes.
The property will need to have been vacated for at least 48 hours before we enter. Clients will be asked to return keys to our office after the property has been vacated and thoroughly cleaned.
Maintenance Repairs (Lettings)
Trades will require clients to observe social distancing rules and if requested to vacate the room where any repairs are needed. General repairs will be carried out only where it is deemed necessary or cannot wait until another suitable appointment.