Online estate agent Purplebricks have announced today, that their clients will be able to bypass any human contact for updates on your property sale, as they are teaming up with online giant Amazon digital voice assistant Alexa to give vendors instant access to updates 24/7. With increasing pressure on the Estate Agency industry to provide updates more regularly and agents being spread more thinly with increasing customer demands as the trend seems to be with more and more agents moving towards centralised call centres and specialist call progressors to handle your sale. This may seem like a good move, after all, when you are busy working/herding children/juggling life who wants a call in the middle of everything to update you on your sale, surely it would be much easier to finish your day, pour out your tipple of choice, kick back and ask Alexa what your local property agent has to say, what viewings you have booked, what offers have been made and how your sale is progressing.
What could be simpler?
If only life was so simple. Whilst this may be appealing at first glance, fitting into our busy lifestyles and embracing the latest technologies there is one very important factor that is overlooked here, we are people not robots. People are individuals and people have views and opinions that vary and are complex. When Alexa delivers the exciting news you have an offer on your property, one person may view that as a good offer, another may not. When Alexa tells you that your property has no viewings this week, one person may wonder why, another may believe their home isn’t saleable and want to change the price. Without someone to guide you and explain what is a good offer in your current local market how can you judge whether you should accept it or not? Without someone to explain whey you have no viewings (it may be peak holiday times for example) how do you know what to do regarding your sale price?
The role as an estate agent is build relationships and trust first and foremost, to negotiate the best possible sales price for your home and then to progress your sale to completion, through the complex and lengthy conveyancing process.
At Saxon Shore we like to think we are one of the most progressive estate agents locally, leading the way, embracing modern marketing solutions, the latest technology and digital solutions, there is one thing we will never change, personalised customer service. We believe in delivering an outstanding customer service on a no sale, no fee, no gimmick basis, and, we believe our results speak for themselves.
To find out more please call us today for a no obligation chat about how we can get you moving